Straight answers about how we run fulfillment, what a quote includes, and what happens when something goes wrong.
Send us your product and we send you a quote. Once you accept, we connect to your store through our ERP, which takes about five minutes. We can start processing orders the same day, and you get dashboard access the same day too.
Your store URL and a connection code from Shopify. That is it. We handle the rest of the setup.
No. We have no minimum daily order requirement. We work with brands that are just launching and with brands shipping thousands of orders a day.
Nothing. There is no setup fee, no account fee, no platform fee and no monthly minimum. You pay per order at the quoted all-inclusive price, and storage is free.
Yes, and that is the normal case. The connection is non-destructive, so orders keep flowing while we take over fulfillment. Most brands switch without any downtime.
We run a large number of carriers, grouped into three tiers so you can choose the trade-off. The best tier includes YunExpress, Yanwen and 4PX. The cheaper tier includes lines such as Wanbang, Cainiao and Sunyou. The cheapest tier includes SDH, JS and LX. We route each order through the line that suits its destination, and your agent will tell you which tier a quote is based on.
These are averages, not guarantees, because weather, carriers and customs all move them. Our best lines run 6 to 12 days. Mid-tier lines average around 15 days. The cheapest lines run anywhere from 8 to 30 days. US orders shipped from our Arkansas warehouse reach most of the country in 2 to 4 days. We publish what every line actually does per country, measured from our own delivered parcels, at software.commercive-app.co/shipping-status.
The best tier is fastest and safest, and if a parcel goes wrong there is a real claim behind it. The cheaper tier is slower, and most but not all of those lines carry after-sales. The cheapest tier is where the risk sits: parcels are held or seized in customs far more often, there is usually no proof of delivery, and usually no claim if one goes missing. Because those carriers move many sellers' parcels together, one bad clearance can hit a lot of your orders at once.
Because you are paying for the trade-off and you should get to make it. Most fulfillment companies quote one blended estimate and never name the line your parcel actually went on. We publish the tiers, the carriers and the real transit ranges so you can price and promise accurately.
No. Tracking is masked end to end. Your customer sees your brand and the destination-country carrier, with no China origin exposed at any point in the journey, and masking does not slow the parcel down.
Usually yes. We place no category restrictions on legal goods. Restrictions come from individual carriers, not from us, so because we run eight lines a restriction on one is normally not a restriction on your order.
Yes on premium and mid tier lines, including doorstep photos where the carrier supports it. The economy lines, LX and SDH, do not offer proof of delivery, which is part of the trade-off for their lower cost.
Everything. Cost of goods, handling and shipping to the destination country are all in the quoted price, with nothing added afterwards.
No. Storage is free, with no monthly warehouse fee and no long-term storage penalty.
No. You pay for the packaging itself and we add nothing on top. We do not charge a per-order handling fee for using your own packaging.
Before each order ships. Credit terms are possible but rare, and they are arranged privately on specific terms rather than offered as a standard package.
Send us the product, either a link, a sample or clear photos, and we come back with a quote. Quoting is usually quick because our sourcing team checks our existing network of 1,845+ vetted factories first.
No. The quote is the price. We do not charge storage, packaging handling, account fees, or platform fees.
Yes. We work with over 1,845 vetted factory partners across China, so send a link, a sample or clear photos and our sourcing team finds and vets the manufacturer. Because sourcing and fulfillment sit in the same operation, the product goes from the factory straight into your orders.
Not from us. A minimum only appears when the factory itself requires one, and we default to sourcing the option with no minimum or the lowest available. Custom products almost always carry a factory minimum, and we work to keep it as low as possible.
Yes. We manage custom and private label production in China, including the product itself, packaging, inserts, clothing tags and market-adjusted size charts.
Yes. Sample production and approval happen before any bulk commitment, so you sign off the actual product before money goes into a production run. This is the step where most sourcing problems get caught.
Yes. If you already have a factory relationship you want to keep, we work with them.
No. Product research is your competitive advantage, and publishing what our clients sell would give it away.
1 to 3 business days normally, because we buy the item, check it and pack it. If you keep stock in our warehouse it drops to 24 to 48 hours, since we pick it straight off the shelf. Chinese New Year, Q4 and large sale events slow everything down, and we announce those in advance so you can plan around them.
Multi-day Chinese public holidays such as Chinese New Year and Golden Week pause manufacturing and add transit time. We announce every one in advance, and our dashboard's China calendar builds the buffer into your reorder forecasts automatically.
No. Once your store is connected, orders flow to us automatically and are fulfilled without you doing anything. You are alerted only when something genuinely needs your attention.
Yes. Items are inspected before they enter inventory and checked again before packing. Two checkpoints is how we hold 99.8% order accuracy.
Yes. We run at 50,000 orders a day across four warehouses, so a spike in your volume does not sit in a queue behind every other client. For peak periods we plan carrier capacity in advance rather than discovering the problem in November.
We work it out with you. We do not have a fixed dead-stock deadline and we do not seize or destroy inventory that has sat too long. Storage is free, so there is no meter running while you decide.
Yes, on every parcel, and it is branded to your store. Tracking runs on your own domain so the customer never leaves your brand.
Yes. Boxes, mailers, logos, inserts, cards and full custom unboxing. You pay for the packaging itself and nothing more, with no per-order handling fee. There is no order-volume minimum from us, though the packaging supplier may set a print minimum.
No. Products ship in plain or branded packaging with no Chinese text and nothing identifying the origin.
Yes, including charts adjusted for your target market's sizing, and custom tags.
We cover lost parcels, where 15 days with no tracking update means we reship at no cost to you. We cover late parcels, including ones that trigger a chargeback. We cover it when we shipped the wrong item, and damage caused by our packing if you report it within 3 days with an unboxing video. We also cover empty parcels, because we can check the shipped weight against the carrier.
When tracking has not updated for more than 15 days. At that point it qualifies for a refund or re-delivery and we cover it.
No. Returning goods to China costs more than the goods are usually worth, so we handle failures through refund or re-delivery under the policy above instead.
Orders, inventory, tracking and invoices in one place, updated live. It also carries reorder alerts, a demand forecaster, profit analytics and shipping performance by carrier and lane, so it is the single source of truth for your operation.
Yes. Our dashboard is built in house rather than assembled from off-the-shelf ERP software, which is why it can show you true landed profit per order and a reorder date based on your actual sell-through.
Yes. The forecaster tracks sell-through against inbound stock and flags what to reorder and when, with Chinese factory shutdowns factored into the dates so a holiday does not catch you out.
Yes. Cost of goods, shipping and fees are all in the system, so margin is calculated per order rather than estimated.
We connect directly to Shopify, which is what most of our brands run on, and we also work with WooCommerce and BigCommerce. The connection takes about five minutes and needs only your store URL and a code from Shopify.
Yes. We run China 3PL from Wuxi, Hangzhou and Shenzhen, US 3PL from Arkansas, and hybrid setups where stock sits in China and restocks the US warehouse so domestic orders land in 2 to 4 days.
Yes, and it is one of the most effective setups we run. Stock sits in China for global orders while a smaller buffer sits in Arkansas for US orders. China replenishes the US warehouse as it draws down, so you get domestic speed on your biggest market without tying up capital in a full US inventory.
Enough to cover your sell-through plus the lead time to restock, and the dashboard calculates that for you. Since storage is free, holding a sensible buffer costs you nothing but the cash tied up in the goods.
A few days for our China warehouses once the goods are ready. If we sourced the product for you, it moves from the factory straight into our warehouse without a separate leg.
We source, store, pick, pack and ship your orders from both China and the US, and we run sourcing and manufacturing too. One partner takes your product from the factory floor to your customer's doorstep, so there is no gap between sourcing and fulfillment where orders get lost.
2020. We started as a China-based fulfillment operation and now run four warehouses, three in China and one in Arkansas, having shipped over 5 million orders for brands in more than 65 countries.
Over 5 million since 2020, at 99.8% order accuracy and a 99% on-time rate. We measure both from live shipment data rather than quoting an industry figure, and every client sees their own numbers in the dashboard.
Four in total. Three in China: Wuxi, Hangzhou and Shenzhen. The fourth is in Arkansas in the United States, which reaches most of the country in 2 to 4 days. Storage is free at all of them.
Over 200 people across warehouse operations, quality control, sourcing and client-facing fulfillment staff in China and the United States, which is why support covers both time zones.
More than 65. Our biggest markets are the United States, the United Kingdom and Western Europe.
WhatsApp and Discord, plus email. You get a named team rather than a shared ticket queue, and real people rather than bots.
Monday to Friday, 09:00 to 22:00 China time, and Saturday 09:00 to 18:00. In EST that is roughly 20:00 through to 09:00 the next morning, so there is cover across both working days. Hours shift a little with the season, and urgent issues get handled first.
We help with the paperwork and chase the carrier, but customs is run by governments. They inspect, hold and check whenever they choose, and no fulfillment company can stop it or speed it up. For that reason a customs delay is not refundable. Choosing a better shipping line is the most effective way to reduce how often it happens.
We do not speak to your customers directly, though we give you everything you need to. We do not cover a wrong or incomplete address supplied by the customer, delays caused by a product being out of stock or in custom production, high value or fragile claims with no unboxing video, remote and island addresses, or chargebacks arising from fraud, payment disputes or problems inside your store.
Nobody can stop chargebacks completely. We reduce them by shipping reliably, providing proof of delivery wherever the line supports it, chasing carrier claims, and telling you when your stock or your chosen line is causing problems. The single biggest lever is yours: email your customers while the parcel is moving. A customer who knows where their order is rarely opens a dispute.
Usually not. Tracking only updates when the parcel reaches the next scan point, so quiet periods are normal. To our main markets it rarely goes quiet for more than 5 to 7 days. Once tracking has not updated for 15 days we treat it as lost and reship at no cost to you.
Yes. We publish what every line actually does, per country, measured from our own delivered parcels and updated automatically. It is at software.commercive-app.co/shipping-status. You do not have to take our word for a delivery estimate, you can check the real number for your market before you choose a line.
No. Custom and made-to-order production cannot be returned or refunded, and timelines on custom work are estimates rather than guarantees. We only move to mass production once you have approved the sample, which is why the sample step matters.
Yes. We can shoot custom product photography for you, charged per photo. Ask your agent for current pricing.
Tell us in detail at the start, because quality means different things to different people and we cannot guess yours. Higher quality can cost more per unit, take longer, and sometimes carries a minimum order quantity. A lower price always means something gives, whether that is the materials, the finish or the packaging. Most complaints start here and they are the easiest to avoid.
The first week is setup. We agree how your orders are handled, load your SKUs, set your shipping rules and fix whatever does not fit. Expect a few small problems in that week. That is normal and it settles down quickly once the rules are right.
We do not offer credit or payment terms to new clients directly. Once we have worked together for a while we look at what we can offer you. We also work with a finance partner that provides 60 day terms at 0% interest with no fees, so you are not paying for stock before you have sold it. Ask your agent for the details.